Returns & Refunds Policy

We want you to be happy with your purchase and we understand that, on occasion, you may need to return an item.

This Returns & Refunds Policy sets out the circumstances in which returns, exchanges and refunds may be accepted. It applies in addition to, and does not limit or exclude, any rights you may have under the Australian Consumer Law (ACL).

Change-of-Mind Returns

Where you have simply changed your mind about your purchase, purchased the incorrect item, no longer require the item, or otherwise wish to return an item that is not faulty or damaged, we may accept the return at our discretion, subject to the conditions below.

A change-of-mind return must be requested within 7 days of delivery.

To be eligible for a change-of-mind return:

• The item must be unused, unwashed and in new and saleable condition.

• The item must not have been damaged, marked, altered or otherwise used.

• All original packaging, accessories, documentation and components must be included where applicable.

• The item must be securely packaged for its return to ensure that it is not damaged during transit.

• Proof of purchase must be provided.

• The return must be approved by us before the item is sent back.

Return postage and freight

For change-of-mind returns, the customer is responsible for all costs associated with returning the item to us, including postage, courier, freight, insurance and any other applicable transportation costs.

The original postage, freight or shipping charge paid at the time of purchase is not refundable for a change-of-mind return.

We strongly recommend using a tracked and insured shipping service and retaining proof of postage, as we cannot accept responsibility for an item that is lost or damaged while being returned to us.

For large, heavy, fragile or high-value items, customers should contact us before arranging the return so that appropriate return freight arrangements can be discussed.

Refunds for Change-of-Mind Returns

Once the returned item has been received, it will be inspected to confirm that it meets the return conditions outlined above.

Where the return is approved, the purchase price of the returned item will be refunded to the original payment method.

Original shipping, postage or freight charges are not refundable for change-of-mind returns, and the customer is responsible for the cost of returning the item.

If an item is returned in a condition that is not consistent with the requirements of this policy, we reserve the right to decline the change-of-mind return or, where appropriate, agree an alternative resolution with the customer.

Damaged Items or Damage During Transit

If your order arrives damaged, please contact us as soon as reasonably possible and, where possible, provide photographs of:

• the item;

• the internal packaging;

• the external packaging; and

• any visible damage to the parcel.

Please retain the original packaging until the matter has been resolved, as it may be required for assessment or a freight claim.

We will assess reported damage and work with you to determine the appropriate resolution.

Faulty, Defective or Incorrect Items

If you believe an item is faulty, defective, unsafe, not of acceptable quality, significantly different from its description, or otherwise does not comply with a consumer guarantee under the Australian Consumer Law, please contact us before returning the item.

We will assess the issue and provide the appropriate remedy where required by law.

Depending on the circumstances and whether the failure is considered major or minor under the Australian Consumer Law, the available remedy may include a repair, replacement, refund or other remedy required by law.

Where the Australian Consumer Law requires us to cover reasonable return or associated costs, those costs will not be charged to the customer.

Our change-of-mind return conditions do not apply to claims made under the Australian Consumer Law.

Items Returned Without Prior Approval

Please do not send an item back without first contacting us and receiving return instructions.

Unauthorised returns may experience delays in processing, particularly where the item is a large, heavy or high-value product.

Inspection of Returned Goods

All returned goods are subject to inspection upon receipt.

For change-of-mind returns, the item must be returned in the same condition in which it was supplied, allowing only for reasonable inspection of the product.

We reserve the right to refuse a change-of-mind return where the item has been used, damaged, altered, marked, soiled or otherwise returned in a condition that prevents it from being resold as new.

This does not affect any rights a consumer may have under the Australian Consumer Law.

Refund Processing

Approved refunds will be processed to the original payment method.

The time taken for the funds to appear in your account may vary depending on your bank or payment provider and is outside our control.

Please note - approved refunds can take up to 7 days for the funds to be returned to your original account of purchase - this is due to banking platforms and processing times on their side, so please be patient.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where applicable, your rights under the Australian Consumer Law operate independently of this Returns & Refunds Policy.

If there is any inconsistency between this policy and a consumer's non-excludable rights under applicable Australian law, those statutory rights will prevail.

Contact Us

If you wish to request a return, please contact us before sending the item back and provide your order number, the item you wish to return and the reason for the return.

We will then advise you of the appropriate next steps.

Rest assured, we will find a way to resolve any issues, happy shopping!